Our foreign trade and product team provides comprehensive information on e-cigarette parameters, flavors, appearance, packaging, etc., and answers all inquiries related to OEM/ODM customization.
Pricing Scheme
Competitive tiered pricing and detailed cost breakdowns are provided based on MOQ, customization complexity and material selection.
Material Support
We share existing product detail pages, real-shot videos and test reports. Designers can provide free logo renderings for customers to confirm customization effects.
Sample Confirmation
Small-batch prototyping is supported for customers to verify product flavor, appearance and quality.
Service
During Sales:
Production & Quality Control
Real-Time Follow-Up
A dedicated contact person tracks production progress online and synchronizes updates on material procurement, assembly, packaging and other key stages.
Quality Assurance
Full-process quality control is implemented (raw material incoming inspection → semi-finished product random inspection → finished product full inspection), and third-party quality inspection reports are provided.
Factory Visit
Production workshops, laboratories and warehousing areas are open for customer on-site visits to enhance mutual trust in cooperation.
Customization Implementation
We complete flavor formulation, appearance mold opening, packaging printing, brand logo silk-screen printing /laser engraving and other customized requirements.
Rapid Response
The team remains online at all times to ensure smooth communication and timely handling of customer requests.
Service
After-Sales Service:
Fulfillment & Long-Term Cooperation
After-Sales Response
7×24-hour support for after-sales issues, with targeted solutions for product quality, logistics damage, customs clearance and other problems.
Order Protection
Return and exchange procedures are supported in accordance with the contract. We handle order exceptions such as missing items, wrong shipments and quality defects to protect customer rights and interests.
Long-Term Maintenance
We provide product iteration suggestions, inventory replenishment plans and assist customers in optimizing market launch strategies.
Custom Service Process Steps
1
Demand Communication：
Customers put forward customization requirements (including brand, flavor, appearance, packaging, MOQ, delivery time, etc.). The sales team sorts out the requirements and develops a preliminary plan.
2
Quotation & Sampling：
A formal quotation is provided after confirmation of requirements. After customer confirmation, the sample fee is paid, and the factory completes sample production and delivery within the agreed period.
3
Sample Confirmation & Contract Signing：
After the customer confirms the sample, a formal sales contract is signed and the advance payment is made.
4
Mass Production：
The factory starts raw material procurement and production scheduling, and completes mass production and quality inspection as scheduled in the contract.
5
Shipment & Logistics:
After packaging, shipment is arranged with logistics tracking information provided. We also assist customers with customs clearance documents such as CO, CE, FCC certifications.
6
After-Sales Follow-Up:
After customer receipt, a satisfaction follow-up is conducted, after-sales issues are resolved, and a long-term cooperation file is established.
Contact Us To Obtain Convenient And Reliable Solutions.
XiSiLai Dongguan Electronic Technology Co., Ltd. Let electronic atomization technology to light up life.
